Profile summary
Dedicated and empathetic customer service professional with 5 years of experience handling high-volume inquiries in both retail and corporate environments. Proven ability to resolve customer concerns efficiently while maintaining a positive and professional demeanor. Bilingual in English and Spanish.
Sofia is a people-person who thrives in fast-paced environments. Outside of work she volunteers at her local community center and enjoys mentoring young professionals.
Skills
Customer Relations, Conflict Resolution, CRM Software, Data Entry, Bilingual (English/Spanish), Active Listening, Email and Phone Support
Experience
Customer Service Rep — T-Mobile (2021–2024) Handled 80+ customer calls daily. Maintained 96% customer satisfaction score.
Trained 3 new team members on CRM systems. Customer Support Agent — Amazon (2019–2021) Resolved order issues, returns and refunds. Achieved top performer status for 6 consecutive months.
